Shipping Policy
Thank you for visiting and shopping at the Palace Report. We’re proud to offer a range of Crystal Palace-themed products for fans around the world. The following is our shipping policy to help you understand how and when your order will be delivered.
Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification once your order has shipped.
During peak periods (e.g. match days, new product drops, or holidays), processing times may take slightly longer. We appreciate your patience during these times.
Shipping Rates & Delivery Estimates
RegionEstimated Delivery Time Shipping Type
United Kingdom 3–5 business days Standard
Please note that delivery times are estimates and not guaranteed, especially during high-demand periods.
International Shipping
We do offer international shipping. However, customers are responsible for any customs and import duties that may apply once the package reaches its destination country. Unfortunately, we cannot predict these charges.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information (if applicable). If you haven’t received this email within 5 business days of placing your order, feel free to contact us.
Delivery Issues
If your order is delayed or hasn’t arrived after the expected delivery window, please contact us at [support@[yourdomain].com] and we’ll do our best to assist.
We are not responsible for lost or stolen packages marked as "delivered" by the courier, but we’ll work with you to resolve any delivery issues whenever possible.
Returns & Exchanges
Please refer to our Returns & Refunds Policy for detailed information on returning or exchanging items.